Job Description

Customer Service Advisor needed in Jiffy Lube stores

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

General duties that include but are not limited to:

  • Complete all required computer-based training and other on the job training within the required timeframe.
  • Report for shift on time and dressed in proper uniform to include required Personal Protective Equipment (PPE), slip resistant shoes and good hygiene.
  • Maintain clean and safe work environment including using all safety equipment and following all safety procedures.
  • Greet all guests within 5 feet, in a professional, pleasant manner.
  • Attend store meetings, including monthly safety meetings.

Customer Service Advisor duties (Following certification, as directed by store management) include but are not limited to:

  • Gather and input guest and maintenance information into the computer.
  • Review oil options, vehicle manufacturer recommendations, previous services and report on conditions to the guest.
  • Recap guest requested services, with pricing and answer any questions.
  • Escort guest to the lounge (using the No handles policy), and inform them of the location of coffee/water, restrooms and magazines.
  • Communicate additional services requested to upper bay and gather new items/parts for installation/service.
  • Review invoiced items with guest, accept payment for services, informs guest of value added items and offers invitation of return.

PHYSICAL DEMANDS

  • Must be able to stand on concrete or metal surfaces for extended periods of time (typically no longer than 8 hours.)
  • Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
  • Lift and move inventory items, trashcans and other work related items (up to 50 pounds).
  • Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours.
  • Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the shift.

BENEFITS

  • Monthly bonus potential
  • 401k with company match after qualifying period
  • Medical & Dental Plan Participation after qualifying period
  • Job Training & Development for Management Opportunities
  • Competitive Wages
  • Uniforms provided

Job Type:
Full-time

Required license or certification:
Driver's License

Required education:

  • High school or equivalent

Required license or certification:

  • Driver's License

Company Description

MC LLC is a business that owns 95 Jiffy Lube stores in 5 states. Based in Orange County, this is a thriving and growing business. Family-owned since the 80's, this is a golden opportunity to add value in the Human Capital arena with a management team that is truly fun to work with!

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